SHIPPING & RETURN INFO
We ship Monday through Friday. Shipments are processed within 24-48 hours of being placed*, and then shipped out using FedEx Ground. Please be sure to add a buffer of one day to your shipping needs. If you have a specific deadline, please email us at email@example.com to confirm we can meet you deadline.
LEGAL AGE REQUIREMENT
Any shipment of alcohol must be signed for by an adult that is 21 years or older. No exceptions. Alcohol shipments are sent with an ‘Adult Signature Required’ stipulation, and FedEx is required to ask for and verify ID before delivering merchandise. Please make sure that you will be available at time of delivery. We strongly encourage you to ship to a business address in lieu of a residential address to avoid missed delivery attempts.
It is the recipient’s responsibility to receive the shipment in a timely matter. If, for whatever reason, the shipment is returned back to The Epicurean Trader, the outbound shipping fee is non-refundable. Additionally, customers may incur additional charges for cost of return of shipment.
SHIPPING OUTSIDE OF CALIFORNIA
All merchandise from The Epicurean Trader is sold in California and title passes to buyer in California. By placing your order, you authorize The Epicurean Trader to engage FedEx on your behalf to deliver the merchandise to your specified address. We make no representation as to the legal right of anyone to ship or import wines or distilled spirits into any state or country outside of California. When selecting to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are continually changing, please check with an appropriate agency before placing your order. Please note that interstate shipments may incur additional taxes and tariffs from the final destination location. These additional fees are the responsibility of the customer.
Please note that while our typical processing time is 24-48 hours, during the current COVID-19 crisis or a holiday season that can be extended due to increased volume and delays with US shipping carriers.
All online sales are final. Under California law, it is illegal to accept returns of alcohol once sold, unless the product is defective. Although infrequent, corked wine or otherwise flawed bottles do occur, and we are happy to offer a replacement bottle or store credit. Please note, the return of any bottle suspected of flaw must be made within 30 days of purchase and must have manager inspection and verification before any action is taken.
DAMAGED OR INCORRECT PRODUCT
We are committed to customer satisfaction and will do everything possible to make sure your expectations are always 100% with Village Market San Francisco. In the rare event that a product arrives damaged, contact us!
Please email us at firstname.lastname@example.org or for quicker response time, submit your info in the form provided and someone with our customer service will be in touch right away.
- Your order number
- An explanation of the issue
- A photo of the package and the contents of the package you received